Frequently Asked Questions (FAQ)

Getting Started

1. What is aitotul.com?

aitotul.com is a modern dating platform designed to help singles connect, meet, and build meaningful relationships. Whether you're looking for friendship, casual dating, or a long-term partnership, our smart matching algorithm helps you find compatible people based on your preferences, interests, and location.

2. How do I create an account?

Creating an account is quick and easy:

1. Visit aitotul.com or download our mobile app from the Apple App Store or Google Play Store.

2. Click "Sign Up" or "Get Started."

3. Sign up using your email address, Google account, or Apple ID.

4. Enter your basic information: name, date of birth, gender, and location.

5. Complete your profile by uploading photos, writing a bio, and selecting your interests.

6. Start swiping and matching!

3. Is aitotul.com free to use?

Yes! We offer a free membership that allows you to:

• Create a profile

• Upload photos

• Browse and swipe on matches

• Send a limited number of messages

• View basic profiles

For unlimited access and advanced features, you can upgrade to Premium.

4. How do I verify my account?

Verification helps build trust and safety within our community. To verify your account:

• Photo Verification: Take a selfie following a simple pose request. Our system matches it to your profile photos.

• ID Verification: Upload a government-issued ID for an additional verification badge.

Verified profiles receive a visible badge, signaling authenticity to other users and increasing your match potential.

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Matching and Messaging

5. How does matching work?

Our matching algorithm considers multiple factors:

• Your stated preferences (age range, distance, interests)

• Your in-app activity and behavior

• Geographic proximity

• Compatibility based on profile details

You'll be shown potential matches one at a time. Swipe right if you're interested, left to pass. When two users swipe right on each other, it's a match! You can then start messaging immediately.

6. Can I message anyone on the platform?

Free members can send a limited number of messages per day to their matches. Once you upgrade to Premium, you'll enjoy unlimited messaging with all your matches.

7. What happens when I get a match?

Congratulations! When you match with someone, both users receive a notification. The match appears in your "Matches" section, and you can start a conversation from there. We recommend sending a thoughtful first message to make a great impression.

8. Can I block or report someone?

Absolutely. User safety is our top priority. You can block or report any user who:

• Sends inappropriate, harassing, or abusive messages

• Uses fake, misleading, or stolen photos

• Engages in suspicious or fraudulent behavior

• Violates our community guidelines

To report a user, visit their profile, tap the three-dot menu, and select "Report." Our safety team reviews all reports within 24-48 hours and takes appropriate action.

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Account and Settings

9. How do I update my profile?

Updating your profile is easy:

1. Navigate to your profile tab.

2. Tap "Edit Profile."

3. Update your photos, bio, interests, or any other information.

4. Save your changes. Your profile will update immediately.

10. How do I delete my account?

To permanently delete your account:

1. Go to Settings.

2. Scroll down to "Account Management."

3. Select "Delete Account."

4. Confirm your choice by entering your password.

Once deleted, your profile, matches, messages, and all associated data are permanently removed. Deleted accounts cannot be recovered.

11. Can I pause my account instead of deleting?

Yes. If you need a break but don't want to lose your matches, you can hide your profile:

1. Go to Settings > Privacy.

2. Select "Hide Profile."

3. Your profile will no longer appear in discovery feeds.

Your existing matches will still see you, but new users will not find your profile. You can unhide at any time.

12. What if I forgot my password?

No problem. Click "Forgot Password" on the login page. Enter the email address associated with your account, and we'll send you a password reset link. If you don't see the email within a few minutes, check your spam or junk folder.

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Safety and Privacy

13. How do you keep users safe?

Safety is at the core of everything we do. Our safety measures include:

• Profile Verification: Photo and ID verification options to confirm authenticity.

• Fraud Detection: Automated systems that detect and remove bots, scammers, and fake profiles.

• 24/7 Moderation: A dedicated team reviews reports and monitors activity.

• Blocking and Reporting: Easy-to-use tools for users to report inappropriate behavior.

• Safety Resources: Dating safety tips and advice available in our Help Center.

We also encourage users to follow safe dating practices: meet in public places, tell a friend about your plans, and trust your instincts.

14. Is my personal information shared with others?

We do not sell your personal information. Here's what is shared:

• Visible to other users: Your profile photos, bio, age, location (approximate), and interests.

• Kept private: Your email address, phone number, payment details, and exact location are never shared with other users.

For complete details, please review our Privacy Policy.

15. Can I browse anonymously?

Yes. Premium members have access to Incognito Mode, which allows you to browse profiles without being seen by others. You only appear to users you choose to interact with.

16. What should I do if I encounter a fake profile?

If you suspect a profile is fake or fraudulent:

• Do not engage or share any personal information.

• Do not send money or gifts under any circumstances.

• Report the profile immediately using the "Report" button.

• Our safety team will investigate and remove the profile if it violates our policies.

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Premium Membership and Billing

17. What features come with Premium membership?

Premium members unlock the full aitotul.com experience, including:

• Unlimited Messaging: No daily limits on messages.

• See Who Liked You: View everyone who swiped right on your profile.

• Advanced Filters: Filter matches by height, education, lifestyle habits, and more.

• Profile Boost: Appear at the top of discovery feeds for increased visibility.

• Incognito Mode: Browse privately without being seen.

• Read Receipts: Know when your messages have been read.

• Ad-Free Experience: Enjoy the app without interruptions.

18. How much does Premium cost?

Plan	Price	Savings
1 Month	$[Insert Price]	–
3 Months	$[Insert Price]	Save [X]%
6 Months	$[Insert Price]	Save [X]%
12 Months	$[Insert Price]	Save [X]%

*Prices are displayed in USD. Subscription plans and pricing may vary by region. All subscriptions auto-renew unless canceled at least 24 hours before the renewal date.*

19. How do I cancel my Premium subscription?

To cancel your subscription:

1. Open the app and go to Settings.

2. Tap "Subscription" or "Manage Membership."

3. Select "Cancel Subscription."

4. Confirm your cancellation.

Cancellation takes effect at the end of your current billing cycle. You will retain Premium access until the expiration date.

For Apple App Store: Manage subscriptions in Settings > Apple ID > Subscriptions.
For Google Play Store: Manage subscriptions in the Google Play app > Menu > Subscriptions.

20. Can I get a refund?

All subscription purchases are non-refundable except as required by applicable law. If you experience a technical issue, unauthorized charge, or billing error, please contact our support team within 7 days, and we will be happy to assist you.

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Technical Support

21. Is there a mobile app?

Yes! aitotul.com is available on both iOS and Android. Download the app today:

• iOS: Apple App Store

• Android: Google Play Store

22. Why am I not getting notifications?

If you're not receiving notifications, check the following:

• Ensure notifications are enabled in your device settings for aitotul.

• Verify that push notifications are turned on in the app settings (Settings > Notifications).

• Check that your device is not in "Do Not Disturb" or "Focus" mode.

• Restart the app or your device.

23. The app is crashing or freezing. What should I do?

Try these troubleshooting steps:

1. Close and restart the app.

2. Update to the latest version of the app.

3. Clear the app cache (Android) or offload the app (iOS).

4. Restart your device.

5. Uninstall and reinstall the app (your account data will not be lost).

If the issue persists, contact our support team with details about your device and the problem.

24. How do I contact customer support?

We're here to help! You can reach our support team:

• Email: [Insert Email Address]

• In-App: Settings > Help Center > Contact Us

• Response Time: Typically within 24-48 hours

For urgent safety concerns, please use the in-app reporting feature for immediate attention.

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Community Guidelines

25. What behavior is not allowed on the platform?

To maintain a safe and respectful community, we prohibit:

• Harassment: Bullying, threats, hate speech, or abusive language

• Inappropriate Content: Nudity, sexually explicit photos, or graphic material

• Fake Profiles: Impersonation, catfishing, or using stolen photos

• Spam: Promotional content, solicitations, or commercial activity

• Illegal Activity: Any behavior that violates local, state, or federal laws

Violations may result in warnings, account suspension, or permanent ban without refund.

26. Can I use multiple accounts?

No. Each user is permitted one active account. Creating multiple accounts for the same individual is a violation of our Terms of Service and may result in all associated accounts being permanently suspended.

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Still Have Questions?

We're here to help! If you didn't find the answer you were looking for, please contact our support team:

Email: [support@aitotul.com]
Address: 469 N Beverly Dr, Beverly Hills, CA 90210, United States